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Pulished on Feb. 14, 2025
Our company Garbo International recently conducted a survey on the sales of white opal tableware in 2024 in order to offer better and better products and services to our customers. During the survey, we paid special attention to the sales of our customers, mostly from foreign wholesalers and importers, consumer experience and suggestions for our white opal tableware in 2025, aiming to fully understand customer satisfaction with our products and problems in the sales process, so that we can continuously improve and optimize our products and services. It is very important for our business development all the time.
The following is the specific content of feedbacks
1. Sales feedback, as a professional supplier, we always take care of sales from our customers. The better sales they have, the better cooperation we have.
We found that our opal glass tableware is competitive in the local market, accordingly to the feedback from our foreign wholesalers and importers. Especially the simple and modern style series of products, which are deeply loved by young consumers and have good sales performance in some home stores and online shopping platforms. Some customers said that our rich product variety can meet the needs of different customers and provide them with diversified choices for sales. For example, Mr. Mohamad from Egypt who has a big warehouse in Cairo and 3 stores in local bazaar. He said that our 58 pcs opal dinner set, 60pcs opal dinner set and 66pcs opal dinner set are the top 3 sales. He ordered 24 HQ container in total in 2024 and decided to enlarge the order quantity in 2025. And Mr. Alex from Russian market, the owner of 3 big warehouse in Moscow, they are keeping to enlarge their order plan of our opal tableware set. However, some customers from African markets, also suggested that we need to increase brand promotion to increase brand awareness and influence. We will make change accordingly for this issue, find solutions such as participating in industry exhibitions and placing advertisements.
2. Product quality feedback, quality is always the most important part during the selling.
When we asked for feedback regarding to product quality. Many customers from different markets have given high praise to our opal glass dinnerware. They believed that our products are made of good materials, and the materials have good heat resistance and impact resistance. There are customers who also specifically mentioned that our opal tableware is more sophisticated in production technology, with smooth edges which meets their requirements for high-quality products. But a few customers have reported that some of our opal glass tableware has quality problems such as slight bubbles or scratches after use. Such problem would not affect the normal use of the product, but they have a certain impact on the looking of the product. It will ask our technology to improve the polish of products during mass production.
3. Packaging feedback, nice packaging will be attractive when they display on the shelf.
We have a strong and powerful design team who are making nice product packaging for our customers. Our existing packaging design is simple and elegant, and can effectively protect the product from damage during transportation. Especially for some dinner sets with polyfoam inside the color box are safer for longer shipping time. The quality of the packaging materials has also been recognized, with good shock and moisture resistance. However, a few customers asked to improve the box in terms of environmental protection. It is strict requested from some European markets. They suggest that we use recyclable or degradable packaging materials to meet the local market's requirements for environmentally friendly products. In addition, some customers hope that we can have more options for box style and background colors.
Through the collection and analysis of customer feedback, we have a deeper understanding of the needs and opinions of foreign wholesalers and importers. We will take the questions and suggestions raised by customers seriously, take effective measures to improve them, continuously improve product quality and service level, and provide customers with better products and services.
Here are some comprehensive recommendations for above questions.
1. In response to the problem of low brand awareness, it is recommended that the marketing department formulate a detailed brand promotion plan, increase publicity investment in key markets, and increase the brand's market share.
2. The production department should further strengthen product quality control, establish more stringent quality inspection standards, and ensure the quality stability of products. For quality problems that arise, the causes should be analyzed in a timely manner and effective improvement measures should be taken.
3. The packaging design department should consider using environmentally friendly packaging materials, and at the same time optimize the product information on the packaging to make it clearer and more detailed to meet the needs of consumers.
4. Strengthen communication and cooperation with customers, timely understand customer needs and feedback, continuously optimize products and services, and improve customer satisfaction and loyalty
Hope we can have better cooperation with our customers in 2025.
